Политика возврата средств

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shinseicosmetics@gmail.com. 

If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package.

You can always contact us for any return question at shinseicosmetics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health and hygiene reasons, opened, used, or unsealed cosmetics and personal-care products cannot be returned. Unopened and unused products in their original sealed packaging may be returned within 7 days of delivery.

Please contact us immediately if an item arrives damaged, defective, or incorrect so we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.