Shipping policy

DOMESTIC SHIPPING

All orders should arrive within the number of business days which you choose upon check-out anywhere in Canada after processing is done at our warehouse. Once your order is processed, we will charge your credit card and you will be emailed your tracking number. All orders can be tracked using the tracking link provided in your shipping confirmation email.
* Delivery times are approximate and based on information from Shipping Carriers. Shipping Carriers might delay shipping which is beyond Shinsei Cosmetics Canada's control. During the Holiday Season, Shipping Carriers might take longer than usual to process which is also beyond Shinsei Cosmetics control. The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item and the shipping method. For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.

SHIPPING DISCOUNTS & COSTS
Save shipping costs! In Canada you qualify for FREE shipping** if your order is $59.99 or more before tax. Free shipping is automatically calculated during checkout. Please choose the right option for shipping while checking out.
Handling time is two business days.
Orders made after 8:00 am*** or on the weekend will be shipped the following business day in most cases.
**Please note that orders shipped to Yukon, NWT, Nunavut and few remote areas in other provinces (All remote areas are listed in Table 9) carry additional shipping charges based on weights.
*** Eastern Standard Time for all orders

LOW STOCK OR BACK ORDERED ITEMS
If a product that you ordered is low in stock or on back-order, then we will offer the following:
Hold your order and ship once missing product(s) arrive back in stock.
Receive a refund or credit for the missing product(s).
If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.

Note: During holidays and the holiday season, orders can be delayed beyond shipping times indicated.
Disclaimer: Please be advised that all liquids in glass containers delivered through Canada Post are not insured and are sent at the risk of the recipient.

SHIPPING INTERNATIONALLY

All International Shipping options and costs will be determined according to weight and destination at the time of check out. Add and save your shipping address to get this quote. All International orders are shipped via Canada Post. Any additional tariffs, custom clearance fees, and charges are the responsibility of the customer. Shinsei Cosmetics absolves itself from delays in customs. Please note that all International orders are final. Correspondence with international customers will be done via emails only.

Note: During the holiday season and statuary holidays, orders may be delayed beyond the shipping times indicated.
Disclaimer: Please be advised that all liquids in glass containers delivered through Canada Post may not be insured and are shipped at the risk of the recipient.